FAQ

Your questions, answered! Everything you need to know about our flowers and services.

Ordering & Payment
How far in advance should I place my order?

We recommend at least 48 hours' notice for most arrangements. For large-scale installations or events, 7–14 days is ideal.

Can I request specific flowers or colors?

Yes — while we work seasonally and source fresh blooms based on availability, we welcome requests for particular colors or flower types. Please note: special requests may affect pricing and lead time.

Can I Request a Custom Quote?

Absolutely. While our tiered pricing provides guidance, we’re happy to create fully customized designs based on your specific needs, space, and preferences. Please [contact us directly] to discuss your vision.

What if I need a pet-friendly arrangement?

We offer pet-friendly floral options upon request. Let us know when placing your order, and we’ll design with animal-safe blooms while maintaining our signature aesthetic.

Do you have a minimum order amount?

Our Petite Moments tier starts at $75. For custom installations or event work, minimums may apply—please inquire for specifics.

How does payment work?

Once your order is confirmed, we’ll send a secure payment link via email. Payment is required in advance to confirm all orders.

What is your cancellation or refund policy?

Cancellations made more than 24 hours before the scheduled delivery date may be considered for a full refund. For custom orders or event installations, we require at least 7 days' notice. Cancellations within 24 hours—or within 7 days for custom or event orders—are not eligible for refund due to sourcing and preparation costs.

Delivery & Logistics
Where do you deliver?

We deliver throughout Los Angeles and selected surrounding areas such as the South Bay, Long Beach and parts of Orange County. For large installations or events outside of this range, please contact us directly to discuss options.

Do you charge a delivery fee?

Yes. Delivery fees range from $15–$45 depending on distance from our studio. Custom delivery and setup quotes apply for large-scale installations.

Can I pick up my arrangement instead of delivery?

At this time, Nola’s Garden is delivery-focused to ensure quality and presentation. Pick-up may be arranged by exception; please contact us directly to discuss.

Do you offer same-day delivery?

Because each arrangement is custom-made, we typically do not offer same-day service. However, feel free to inquire — we’ll always do our best to accommodate urgent requests when possible.

How are your arrangements packaged?

Every arrangement is hand-delivered with protective wrapping or in its vessel, styled for presentation. Care instructions are included with each order.

Do you offer consultations for events or installations?

Yes. We offer design consultations for weddings, events, and custom installations. Please contact us to schedule.

Can I set up a floral subscription?

Yes. We offer bespoke floral subscriptions with flexible delivery schedules. Please inquire for pricing and customization options.

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